Terms & Conditions | Swifty Car Transport

Terms and Conditions

1. Privacy

Visitors' IP addresses are automatically included in any forms submitted from this site. Your IP address cannot be used to locate you. It's done to stop the misuse.

2. Copyrights

Swifty Car Transport owns the presentation, design, and content displayed in each section of this website. Australian and international copyright laws protect them. Without Swifty Car Transport’s written consent, none of these contents may be copied, replicated, or distributed.

3. Obligation

You accept full responsibility for using this website. Neither Swifty Car Transport nor the company that designed the website (Swifty Car Transport) make any warranties about this website or accepts liability for any technical errors.

4.Our Position

By using our service, you agree that Swifty Car Transport will act as your agent to secure the best possible terms and conditions. You must acknowledge that vehicle transport is not a task that Swifty Car Transport handles directly. Also, remember that the carrier, Swifty Car Transport, oversees transporting your vehicle. This implies that you accept the carrier's terms and conditions.

5. Transport Conditions

All vehicles must meet the following requirements: The car must be in good condition and can be driven. The following are the typical dimensions for cars, sedans, and light trucks/SUVs:

Car / Sedan:
   a.  Length: 5.1 meters or less.
    b.  Width: 2 meters or less.
    c.  Height: 1.65 meters or less.
SUV, light commercial, and 4WD
    a.  Length: 5.2 meters or less
   b.  Width: 2 meters or less.
   c.  Height: 1.9 meters or less.

To ensure safe and smooth transport, your vehicle must meet the following criteria:

Be drivable, with fully functioning brakes, handbrake, and windows.

Have no body damage or loose/hanging parts.

Maintain a minimum ground clearance of 150 mm (15 cm).

Weight no more than 3 tons.

Have at least ¼ tank of fuel (a refuelling fee may apply if the vehicle runs out of fuel).

Note:If your vehicle does not meet these specifications, please get in touch with our customer care team for guidance before booking.

6. Transport Vehicles with Items Inside

All vehicles must be empty unless the 'Goods in Car' option is chosen. Please be aware that this service only accepts items that meet the criteria described below:

Items should not weigh more than 100 kg.

Goods should not block any windows.

Goods shouldn't be placed between the front seats or behind the driver's seat

Goods shouldn't be placed between the front seats or behind the driver's seat Swifty Car Transport disclaims all liability for any loss or damage to the vehicle or the goods contained therein.

7. Empty Vehicle

Only the following items can be kept in empty vehicles: If any of the following items are left in a car, it will still be regarded as empty:

1 Spare tire

Jack

A toolbox for the car

Baby seats and booster seats (they should be fitted, not loose)..

8. Transit Times

Pickup Dates and Transit Days are only estimates and only apply to business days; weekends and federal holidays are not included. Due to peak times, natural disasters, backlogs, driver availability, freight dependence and the location, pickup dates and transit days may change. Transit Time begins from the business day after the vehicle is picked up or dropped off at the depot. Please avoid scheduling holidays, trips, or meetings based on estimated transit times because Swifty Car Transport does not guarantee collection or delivery times.

9. Vehicle Collection from the door

Every booking made through Swifty Car Transport is unique in some way. We ask customers to allow a minimum of 3 business days to collect vehicles from metropolitan doors from the date you selected. Although it could change, we make every effort to have your car picked up during this time. Additional time will be needed for rural collections and driver meets. The desired collection date picked does not guarantee a time or date for your booking. Before collection, one of our load planners or fleet controllers will contact you to advise a date and time slot.

Note:A futile fee will apply if we cannot collect the vehicle due to unmet booking obligations or other related issues.

10. Vehicle(S) Collection from The Depot

Vehicles that have been delivered to a depot must be picked up within 2 business days after arrival. Vehicles that are not picked up within this window might be charged daily storage costs.

11. Automobile collection from auction houses

Auction vehicles must be in good condition and free of damage. The service should be re-quoted if the car invoice indicates any type of write-off or shows any damage, because the prices established do not take written-off or damaged cars into account. You must give us this information before booking the service. If not provided, we may cancel the service or continue with additional fees charged. Additionally, after a booking is made, all necessary supporting papers for collecting a car from an auction house must be provided before collection.

If we attempt to collect your vehicle and are unable to do so because the booking conditions have not been met, a futile fee will apply.

12. Changes in Bookings

Any requests for changes to a reservation must be made in writing and sent to info@swiftycartransport.com.au. The fees for your service may increase because of changes made after a booking has been confirmed and information has been given to you.

13. Vehicle Damage

According to the Corporations Act of 2001 (Cth), Swifty Car Transport does not organize or provide insurance for any of its goods or services. It does not possess an Australian Financial Services License. This includes any loss or harm to personal items left in the vehicle, as well as any harm the presence of such items causes to the vehicle, all of which is done at your own risk.

If the carrier is deemed to have been careless and damaged your vehicle during transit, we will give an accidental transit guarantee. Claims MUST be submitted in writing directly within 24 hours of picking up the car, to info@swiftycartransport.com.au.

There is an additional fee of $1000 charged for all claims approved. Without our written consent, no repairs may be made. If there are no authorized repairers nearby, we may ask the customer to provide repair quotes from local service providers for review and approval. Once a claim is accepted, it must be finalized within 90 days of acknowledgment. Claims not addressed within this period will no longer be eligible for action or reimbursement.

Any standard or non-standard motor vehicle accessory that is not permanently attached to the vehicle, such as number plates, antennas, bulbar, awnings, roof racks, louvres, rain shields, bonnet protectors, bug protectors, sunshades, additional lights and/or sirens, or other vehicle accessories, is not covered by this warranty.

In any event, we do not provide coverage for already damaged or undrivable vehicles. Vehicles with a market value of more than $80,000 or older than 30 years are not covered. Additionally, we are not responsible for any window, tyres, or rims damage, pre-existing damages, hidden defects, weather-related damage, airborne debris or objects, insect-related damage, bird or bat droppings, minor scratches or cosmetic blemishes, general wear and tear, mechanical or electrical damage, derangement that may occur in vehicles being transported, loss or damage brought on by or connected to a Force Majeure Event, or any other damages or losses.

A "Force Majeure Event" is defined as any circumstance beyond a party's reasonable control that results in delays or inability to fully or partially carry out any obligations, including, but not limited to, fire, flood, drought, hail, storm, lightning, earthquake, wildlife impact, act of God, peril of sea or air, explosion, sabotage, accident, embargo, pandemic or epidemic, accident, road or rail closures, road works, breakdown of equipment or infrastructure and rail derailment.

In addition, we are not liable for any indirect, special, or consequential losses, including but not limited to loss of profits, business or employment interruptions, or other financial losses, regardless of the cause. This exclusion also covers expenses such as rental vehicles or any other economic impacts, even if they were foreseeable or previously discussed.

14. Cancellations

Phone calls to cancel a booking are not accepted. All cancellations must be made in written to info@swiftycartransport.com.au. All cancellations will incur a $250 cancellation fee incurred. It is in addition to fees for giving inaccurate information at the time of booking. The processing of a refund can take up to 20 business days.
A futile cost will be added to the cancellation fee if:

Booking is not canceled in written form

Booking canceled with less than 24 hours' notice, and

A carrier has visited the collection site in the case of a metropolitan collection, and if the pickup was intended to take place outside of the city, it could reach the full transport service fee.

We have the right to charge you the full transportation fees if the vehicle has been picked up and/or a space on the truck has been reserved for it, and you decide to cancel for any reason. It is because they won't be able to rebook that space.

15. Any questions or issues?

Please contact us through our contact page or send us an email at info@swiftycartransport.com.au, if you have any queries or issues.