Frequently Asked Questions

We can move cars, trucks, buses, boats, camper trailers, caravans, and jet skis.

Each case can vary. Please check this by contacting our Customer Care Centre at the time of booking.

Please make sure your reservation is made at least 72 hours before the requested vehicle collection date for metropolitan collections from a major city. Bookings must be made five business days before the requested vehicle pickup date for rural / meet driver locations, and payment must be made in full for the booking to be confirmed.

Yes, we can ship them to almost any location in Australia. For more information, please get in touch with our Customer Care Center.

Business days – Monday to Friday, except on public holidays.

Please call one of our helpful Customer Service representatives at 1300 513 813 to discuss your demands. We will try to help you in every possible way.

Yes, but the child safety seat must be tightly fitted, not loose.

Yes, we can deliver boats and other vehicles almost anywhere in Australia.

When a vehicle is picked up or dropped off at a depot, immobilizers and odd alarms should be turned off.

Active registration is not required if the car can be driven onto a truck (in a service area). When scheduling a service, you must include the last six digits of the vehicle identification number (VIN) or the information from the registration plate.

Please request this service when booking. In this way, you can move your car with personal belongings inside. There will be additional charges for this service. Only a spare tire, a jack, a toolkit, and a properly fitted car seat are permitted with our regular service(s). Please get in touch with our Customer Care Center for more details.

Yes, we can transport vehicles almost anywhere in Australia. Please get in touch with our Customer Care Center for more details.

No, you need to pay in full for your service.

Yes, but there might be additional charges. Please contact our Customer Care Center for more details.

Yes, kindly mention this information in the quote form's "Special Vehicle" section, where you can also list your vehicle's make, model, and dimensions. For a quote, you can contact our Customer Care Center also.

150mm or 15 cm of ground clearance is the minimum ground clearance required. Please approach our Customer Care Team if your car doesn't have the minimum ground clearance to find out if the transport will be possible and how much it will cost.

Direct deposit or online credit/debit card payment using our website are the two available payment methods. Please be aware that all payments made with Mastercard, Visa, and American Express cards are subject to a 2.5% surcharge (via our website). Direct deposit transfers are not subject to a tax.

Only the suburb surrounding the depot will be displayed in your quote. The depot address will only be available in the confirmation email after receiving full payment.

Yes. We can transport your vehicle, but there will be an extra charge if it is a special or antique vehicle or is worth more than $60,000. To get a quote, don't hesitate to approach our Customer Care Center.

Yes, but only under specific circumstances. To get a quote, please contact our Customer Care Center.

Yes, we can.

Yes, if you need a tax invoice, you must fill out a section when booking your service. Please make sure to complete the required fields in this section correctly.

Making a reservation online is the best option. You can book your required service by contacting our Customer Care Center also. To complete your phone booking, please ensure you have the following information: Make and Model of Vehicles, Registration number/final VIN's six digits, Name and phone number of the person dropping off the car at the depot or address. Name and phone number of the person picking up the vehicle from the suburb or the depot. Original quotation Email address to send the booking confirmation.

Yes. Please visit our website to get a quote.

Yes, provided that the state receiving your car conducts quarantine inspections. Please make sure your vehicle complies with the rules in that state. If your car doesn't pass quarantine, there might be extra fees.

No, transit times are only rough calculations. Transit times are calculated in business days based on "regular traffic." Your vehicle's transit time may be shortened or prolonged due to many factors.

From 8:30 to 16:00 EST, Monday through Friday. Various depots might operate at multiple times. Always check the depot's hours of operation by calling them. There might be an additional charge if you need your car delivered on the weekend. For more information, please contact our Customer Care Center.

No, we only handle the transportation of the vehicle.

No. The carrier will get in touch with the designated pickup person the day before or on the morning of the pickup day to inform them of the collection window timeframe. Additionally, this will take place when the car is delivered. Collections are typically done during business hours on business days, excluding public holidays.

No, pickups are typically carried out on business days, excluding holidays, during regular business hours.

No, that is decided by the carrier's delivery schedule.

Yes, but there will be a cancellation fee. For more information, please get in touch with our Customer Care Center.

The quote is valid for almost seven days. However, because of the terms of the "special," we are unable to guarantee that the price you have been quoted will remain valid. For more information, please get in touch with our Customer Care Center.

Yes, kindly mention this information in the quote form's "Special Vehicle" section, where you can also list your vehicle's make, model, and dimensions. For a quote, you can contact our Customer Care Center also.